How we work

Meraki

A word often used by modern Greeks to describe something you do with soul, creativity, or an absolute passion — when you put something of yourself into what you’re doing. Meraki is our state of mind, it’s how we work and we put our hearts and souls into everything we do in relation to your people and your business.

Meraki

A word often used by modern Greeks to describe something you do with soul, creativity, or an absolute passion — when you put something of yourself into what you’re doing. Meraki is our state of mind, it’s how we work and we put our hearts and souls into everything we do in relation to your people and your business.

Our values drive everything we do

We work in partnership with leadership, management and employee teams to create and deliver the right people policies, processes or projects for your business, and we keep things simple!

Meraki HR

We love what we do and want to see businesses succeed through their people.

Excellence

Providing you with an exceptional level of service and support.

Professional

It goes without saying really, but we do what we say we will, on time and on budget.

Integrity

Doing what is right for your business and your business alone.

Commercial

We look at the commercial aspect and the risk of every HR decision, before we make it together.

Practical

We keep people policies, practices and solutions simple and easy to follow.

At Meraki HR, we C.A.R.E. about our customers

C =

Customer Experience.

We want to make sure you are delighted with our service. We value your opinion of your experience when dealing with us. We will send you a Trustpilot short survey as your feedback helps us to make improvements to our service.

A =

Average Response Time.

We will acknowledge your email/phone calls and queries within a 2 hour timeframe and respond to all your email/phone calls and queries within a 4 hour timeframe.

R =

Relationships.

We like to meet all our clients in person at their premises whenever this is possible. We will arrange regular catch-up calls via Zoom/Teams, via telephone or in person as this helps us to get to know you better and understand more about your business, which enables us to give you the best HR advice and support at all times.

E =

Empathy.

We put ourselves in your shoes and we seek to understand each and every situation fully. We don’t use scripts at Meraki HR to provide our clients with advice, and we are not an HR advice line call centre. Your situation is unique to you and we provide our advice based on many years of real life HR experience.

Excellent

4.6/5

4.6 out of 5

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